Fare Guarantee

You need assurances that your airline trip will actually take place?  Get a low fare guarantee from CheapOair.  CheapOair offers two programs to its customers:  Price Match Promise (“PMP”) and Compassion Exception Policy (CEP).  Under the PRICE MATCH PROMISE, when booking with CheapOair, they want you to be 100% confident that you have found a great deal.  That’s why, if you see a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on a Major OTA Competitor’s site within twenty-four (24) hours of booking, they will match that lower price by refunding the difference in price, or if you prefer, they will cancel your booking with them for a full refund.  Click here and scroll down to Price Match Promise to check out CheapOair’s site for its fare guarantee.   http://www.anrdoezrs.net/links/8268793/type/dlg/https://www.cheapoair.com/

Fare Guarantee

Have Questions? Here are some answers:

What does “the same itinerary” mean?

The same itinerary means that each and every element of each offer matches; airline(s), flight number(s), itinerary, date(s), number of customers and seat type.

What does “offered and available for booking” mean?

It means that the itinerary you found is actually live on a Major OTA Competitor’s site and available to be booked by the general public at the time you contact CheapOair, as determined by their customer service representatives.   fare guarantee - picture of a plane

What is a “Major OTA Competitor”?

For purposes of the PMP, it means the U.S. English-language websites of Expedia.com, Orbitz.com, Priceline.com and Travelocity.com.

How do I notify CheapOair that I want to invoke the PMP?

To invoke the PMP, all you need to do is contact CheapOair at pmp@cheapoair.com with your CheapOair booking number and all of the key details of the lower priced itinerary (airline(s), flight(s), itinerary, date(s), number of customers and seat type), along with documentation such as the exact URL or screen shots that will enable CheapOair’s customer service representatives to verify that such itinerary satisfies the terms and conditions of the PMP. Customer service must be able to locate the lower fare from the information you provide; CheapOair reserves the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. Once its’ representatives have verified that the PMP applies, you will be given the choice to either keep your itinerary with a refund of the difference in total price, or cancel your booking with us for a full refund.

COMPASSION EXCEPTION POLICY (CEP)

Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in the Compassion Exception Policy (CEP) below:

 
Category Eligibility Requirements New Booking Exchange / Refund / Cancel
U.S Military (traveler and Immediate family*) Military e-mail address must be provided Up to $35 100% discount off our cancellation, refund or ticket change service fees
Customers directly affected by severe weather, natural disaster or other uncontrollable event If airline is waiving change/cancel fees, we will follow; If carrier has not announced waiver policy on fees, Agents are advised to charge the normal service fee Up to $35 100% discount off our cancellation, refund or ticket change service fees
Bereavement (affecting traveler and Immediate family*) Letter from the funeral director is required Up to $35 100% discount off our cancellation, refund or ticket change service fees
Customers with visual impairments Customer must state that he or she has a visual impairment and is unable to use the web site Always Match The Website Fare 50% discount off our cancellation, refund or ticket change service fees.
 

*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

Please note: The above CEP only applies to CheapOair’s own cancellation, refund or ticket change service fees. Customers may still be responsible for airline and/or other supplier imposed penalties, as well as any fare difference. CheapOair does not control the policies of these airlines and/or other suppliers.

GENERAL RESTRICTIONS

All flights should be confirmed with the airline directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.

In most cases, upgrades and standbys will not be permitted. Upgrades/standby are strictly the responsibilities of the respective airlines.Fare Guarantee - Another plane pic

Many of CheapOair’s discounted tickets do not allow for frequent flyer mileage accrual.

All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as “stretcher assistance” or “wheelchair”, please contact the airline directly.

CheapOair reserves the right to cancel requests for travel to destinations that have been embargoed by the US government.

A passenger’s duty or departure tax may be assessed upon departure from international destinations such as Mexico, Caribbean, the United Kingdom and Australia. These are local government taxes collected at the airports and are not included in initial ticket costs.

A $28 administrative fee will be charged for travel receipts requested for bookings that were made a year or more ago.

A fare guarantee is your best assurance that you are getting the best fare available!

FARE GUARANTEE – SOME EXCLUSIONS MAY APPLY IN THE PMP AND CEP PROGRAMS!

 

Leave a Reply

Your email address will not be published. Required fields are marked *