Most importantly, if you need assurances that your airline trip will take place, then get a low fare guarantee from CheapOair. In short, it is also here that you want to pursue a cancellation refund or ticket change. Briefly speaking, CheapOair offers two programs to its customers: Price Match Promise (“PMP”) and Compassion Exception Policy (CEP).
Under the PRICE MATCH PROMISE, CheapOair wants you to be 100% confident that you have received a great deal. They emphasize that if you find a lower price for the same flight itinerary offered and available for booking (on a Major OTA Competitor’s site) within twenty-four (24) hours of booking, CheapOair will match that lower price by refunding the difference in price. Similarly, if you prefer, they will cancel your booking with them for a full refund. This is a great program to have that reassures you on getting the best fares!
With respect to the Compassion Exception Policy (CEP) – Certain eligible customers may receive a discount on cancellation, refund, or ticket change service fees, as described in CheapOair’s CEP.
Do You Have Questions? Here Are Some Answers (FAQ)!
What Does “The Same Itinerary” Mean?
In brief, it means that each and every element of such an offer matches; airline(s), flight number(s), itinerary, date(s), number of customers, and seat type.
What Does “Offered And Available For Booking” Mean?
In short, it means that the itinerary you found is live on a Major OTA Competitor’s site. It is also available to be booked by the general public at the time you contact CheapOair.
What Is A “Major OTA Competitor”?
You can refer to the U.S. English language websites of Expedia.com, Orbitz.com, Priceline.com, and Travelocity.com. CheapOair’s main competitors.
Price Match Promise (PMP) – Fare Guarantee
How Do I Notify CheapOair That I Want To Invoke The PMP?
To invoke the PMP, all you need to do is contact CheapOair at firstname.lastname@example.org with your CheapOair booking number. Furthermore, include all of the key details of the lower-priced itinerary: airline, flight itinerary, date, number of customers, and seat type. Also, provide documentation such as the exact URL or any screenshots. Similarly, this will enable CheapOair’s customer service representatives to verify that such an itinerary satisfies the terms and conditions of the PMP.
Also, customer service should be able to locate the lower fare based on the information you provide. CheapOair also reserves the right to deny any claims that cannot be reasonably verified. Consequently, upon proper verification of the PMP, you will be given the choice to either: a) keep your itinerary with a refund of the difference in the total price, or b) cancel your booking with us for a full refund.
Compassion Exception Policy (CEP)
Furthermore, certain customers may be eligible to receive a discount on cancellation, refund, or ticket change service fees. The Compassion Exception Policy (CEP) is described below:
|Category||Eligibility Requirements||New Booking||Exchange / Refund / Cancel|
|U.S. Military (traveler and Immediate family*)||The military e-mail address must be provided||Up to $35||100% discount off our cancellation, refund, or ticket change service fees|
|Customers are directly affected by severe weather, natural disasters, or other uncontrollable events||If the airline is waiving change/cancellation fees. The carrier has not announced a waiver policy on fees, Agents are advised to charge a normal service fee||Up to $35||100% discount off our cancellation, refund, or ticket change service fees|
|Bereavement (affecting traveler and Immediate family*)||A letter from the funeral director is required||Up to $35||100% discount off our cancellation, refund, or ticket change service fees|
|Customers with visual impairments||Customer must state that they have a visual impairment and are unable to use the website||Always Match the Website Fare||50% discount off our cancellation, refund, or ticket change service fees.|
*In short, immediate family is defined as a spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Furthermore, eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.
Of course, the above CEP only applies to CheapOair’s own cancellation, refund, or ticket change service fees. Consequently, customers may still be responsible for airline and/or other supplier-imposed penalties, as well as any fare difference. Therefore, CheapOair does not control the policies of these airlines and/or other suppliers.
GENERAL RESTRICTIONS – FARE GUARANTEE
All flights should be confirmed with the airline directly. They may have last-minute schedule changes. Therefore, for domestic flights, you must re-confirm at least 24 hours prior to departure. Also, after 72 hours, the same applies to flights to Hawaii and international destinations.
For the most part, upgrades and standbys will not be permitted. Likewise, upgrades/standbys are strictly the responsibility of the respective airlines.
Many CheapOair Discounted Tickets Do Not Allow For Frequent Flyer Mileage Accrual!
Most importantly, all seat requests will be forwarded to the airlines. Also, please be advised that not all seat requests are guaranteed. Therefore, you will need to contact the airlines directly if you want to receive immediate confirmation on your seat assignments. In addition, you will have to contact the airlines for any special requirements like a stretcher or wheelchair.
Note: CheapOair Reserves The Right To Cancel Requests For Travel To Destinations That Have Been Embargoed By The US Government.
Moreover, a passenger’s duty or departure tax may be assessed upon departure from international destinations such as Mexico, the Caribbean, the United Kingdom, and Australia. These are local government taxes collected at the airports. Also, they are not included in the initial ticket costs.
In short, a $28 administrative fee will be charged for travel receipts requested for bookings that were made a year or more in advance